Question 1

Is there a limit on the number of passengers for boarding?

Accepted Answer

Available up to 4 passengers maximum on board.
The maximum weight per passenger is 120kg.

Question 2

Is there any weight restriction on board?

Accepted Answer

Yes, the limit is up to 120kg per passenger on board.

Question 3

Can a baby (infant) be on board?

Accepted Answer

Yes, the baby(Infants) under 3 years old can be on board, but he/she must be on the lap of a guardian aged 16 years or older passengers.

One child (Infant) per guardian (over 16 years)
Maximum up to 2 children (Infants) per flight

The Child (Infant) under 3 years old is free of charge on board
For Safety Reasons, the guardians must securely hold strict their child (Infants) during landing/takeoff.

Question 4

Is there any condition that cannot be on board?

Accepted Answer

For your safety, we might be not allowed if its under conditions below

Obviously the passenger's condition is not normal or suggest not to on-board by doctor.
Under circumstances of drank or taken drugs, and not normal conditions.
Take dangerous items ( causes fire, some liquid cases on fire, ext...)
Others : The Pilot decide it is unsafe to fly or not allowed to on board for safety control

Please contact in advance, if you're under bad condition or concern about taken medicines.

Question 5

Is there a specified meeting time?

Accepted Answer

Please arrive at the departure place for flight at least 30 min prior to your scheduled time,
as we will conduct briefings and other procedures before on board.

Question 6

Is it possible to eat or drink on board?

Accepted Answer

Food and drinks are restricted for safety reasons.

Question 7

Is there any restrictions on the weight or size of carry-on Bag?

Accepted Answer

We restricted the maximum of weight or size for carry-on bag on board, details below

MAX：under 10kg carry-on bag per person
Size：MAX under 100cm of total length of carry-on bag
Fees：Free of charge

We might not to allow some carry-on bag due to the conditions of Helicopter or weather.

Question 8

Is there any items that cannot be carried on as carry-on bag?

Accepted Answer

For Safety Reasons, the following items are prohibited for carry-on bag on board.

Items with damaged containers or packaging, or items that may leak
Items emitting strong odors
Items designated as dangerous goods under aviation law
(flammable gases, flammable liquids, explosives, oxidizing substances, etc.)
Items that dangerous such as knives, firearms, explosives, ignition devices
Items that may cause harm or discomfort to other passengers
Items deemed inappropriate for carry-on by law or at our discretion

Question 9

Is there any Check-Up (Security Check) in advance before on board?

Accepted Answer

Yes, we do have, we might inspect carry-on bags before on board, to prevent Aircraft hijacking, unlawful seizure and damages. Items prohibited from carry-on bags will be stored by our staff, and you may board after checking them.

Question 10

Can I take baggage for check-in beside carry-on bag?

Accepted Answer

The following items can be on board as chekced baggage

MAX : under 15 kg of checked baggage for total / per passenger
50cm x 35 cm x 60 cm / per baggage
Free of Charge

Not allowed to carry on board if its over weight kg or sizes above.
We might not allowed some baggaes due to the condition of Helicopter or Weather.

Question 11

Is it possible to bring a crutch?

Accepted Answer

Yes, it's allowed to carry-on following items below on board

Assistive devices for your personal use, such as crutches, walking sticks, splints or prosthetic leg.
Assistance Dogs, such as guide dogs or hearing dogs, intended to assist the passenger.
Other items approved for carry-on board by our companny.

Question 12

I lost my boarding ticket.

Accepted Answer

If you lose your boarding ticket, you can request a reissue by reporting it to our company.
If the lost ticket is found after reissuance, please discard the originally issued boarding ticket.

Question 13

Is there an expiration date for the boarding ticket?

Accepted Answer

Boarding tickets with specified boarding dates and times are valid only for those schedule.
Boarding tickets without specified boarding dates and times are valid for 90 days from the date of issue the ticket,

Question 14

How many days in advance can I make a reservation?

Accepted Answer

Same-day reservations are possible, but availability may be limited depending on booking status.
If you have a specific flight date in mind, we recommend booking or inquiring as early as possible to ensure availability.

For inquiries regarding ASO (Kumamoto) Flight Tours, please Check the Website of ARI AIR Company.
→ See ARI AIR https://ariair.arila.co.jp/faq/

Question 15

Can I pay with a credit card?

Accepted Answer

Yes, it's available with Creadit Cards, also payments available by Cash.
We do not accept any other payments methods.

For inquiries regarding ASO (Kumamoto) Flight Tours, please check the Website of ARI AIR Company.
→ See ARI AIR https://ariair.arila.co.jp/faq/

Question 16

Is it possible to bring pets on board?

Accepted Answer

We do not allow any pets on board together, please be consider in advance.

Question 17

Is it possible to take photos during on board?

Accepted Answer

Smartphones and Cameras are allowed on board. However, photography is prohibited during takeoff and landing. Please follow the Captain's instructions. Please note that the Aircraft may experience significant turbulence during flight. We cannot guarantee compensation for any damage or for loss to your equipments, so please make sure for those in advance.

Question 18

Is it possible to take a commemorative photos for passengers ?

Accepted Answer

It is available to take photos on the ground, but it is not allowed to take photos during on board.

Question 19

Is it possible to use E-Cigarettes on board?

Accepted Answer

The use of E-Cigarettes, Heated Tobacco Products, Cigarettes and any other smoking devices is strictly prohibited on board.

Leisure Create Holdings Co., Ltd. Aviation Division

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